Patient Information

Practice hours
Monday – Friday: 8:45am to 4:00pm

Locations
You can find information about our consulting and surgery locations on our contact page.
There is also additional parking and access information below, for our primary consulting location at Epworth Eastern.

Important
If you feel unwell, including if you have a fever, coughing/sneezing, sore throat or breathing difficulties, or if you have been in contact with a person with coronavirus or suspected of having coronavirus, please do not come into the practice until you have spoken to our receptionist. You can call us on 03 8548 0336.

Your Appointment 
Please arrive 15 minutes before your first appointment to complete a patient registration form.
As a healthcare practice, we require all patients and carers to wear face masks.
Please bring the following to your appointment:

• Medicare, DVA and Pension cards.

• GP referral letter.

• Private health insurance details.

• Medications, or a list of your current medications/supplements/allergies.

• Recent x-rays, other relevant imaging, and blood test results.

• If your condition is a WorkSafe or TAC matter, all correspondence / certificates in addition to your claim number. If your claim has been accepted, we will invoice the agency directly.

• Any other relevant information (e.g other specialist reports).

If an interpreter is required, please advise our reception team when booking your appointment.
Where appropriate, some consultations may be through Telehealth. Our reception team will coordinate this with you.
If you are travelling a long distance to your appointment with us, you may be eligible for assistance with travel and accommodation expenses under the Victorian Patient Transport Assistance Scheme (VPTAS).

Payment
Full payment is required on the day of consultation, and where applicable, prior to surgical procedures.
A gap payment will apply to all consultation and surgical procedure fees.
We can submit your Medicare or Private Health Insurance claim for you.

Cancellations
If you are unable to attend a scheduled appointment, please contact us at least 48 hours prior. A fee may be charged for failure to attend or cancellation at short notice.